+I'm a competitor and i have questions!
Do I need to purchase a spectator ticket if I’m competing?
Competitors have access to the section they are competing in (you can find your section via the Day of Event Schedule), however, a ticket will be needed to access any other sections at said competition. You can also volunteer in lieu of purchasing a ticket.
Where do I find rigging information?
Via the Event's competitor packet. Competitor packets can be found in the Event's individual page on the site.
Can I bring my own Apparatus?
No, ASO will provide the apparatuses.
I am having trouble logging into my account on the Portal.
Check to see if you confirmed your account via a confirmation email that you received when you first created an account. If not found, or if it still does not work, email us at firstname.lastname@example.org with the email you are registered with along with any information that will help us assist you.
I want to Showcase in Doubles or in a Group. Does each person need to register separately?
Yes. Each member of the group needs to register separately using the same Stage Name so that we can group/pair members appropriately.
I injured myself/am moving out of the country/won the lottery/whatever other reason and can no longer compete. What are my options?
- If you are opting out before the registration deadline, you can transfer your registration to someone else (info on transferring can be found here).
- If after the registration deadline, you can opt out of the competition and receive a weekend pass that gets you access to all sections of the competition.
- If the competition has a waitlist, we will contact the next person on the list to see if they can take your competitor spot. If they are able to take your spot, we can refund your entry.
Panic Button Guarantee
If you can't compete anymore but you literally just signed up yesterday...never fear, the Panic Button is here! Email us within 24 hours of signing up, and we'll refund you, no questions asked.
I want to use a Human Prop. What do I need to do?
Your Human Prop/s will need to register as a Human Prop using this link: https://goo.gl/forms/hWiqI2PLj3AOksHu2
You will need to submit your Human Prop’s full name/s on the Props section of the website. EX: Human Prop: Bianca Jones
Your Human Prop will need a spectator ticket for the section you are competing in (unless they are also competing or volunteering in the same section).
I submitted my music to the Portal but I want to change it.
If before the Prop and Music Deadline, you can re-submit your updated song onto the Portal and it will automatically override the previous upload. If after the deadline, you can still upload your music and you will be prompted to pay the late fee/s. Please note: competitors cannot upload music and/or props within 48 hours before the first day of the competition.
I submitted my music and props. How do I know if my song and/or prop are ok?
It is up to the competitors to make sure that their props are appropriate, meaning that props are not on the prohibited list. If you are unsure, send us an email with a description and photo of your prop/s in question.
Updated August 17, 2019, there are no music content restrictions.
When can I test the apperatuses at the venue?
Apperatus testing times can be found on the competition’s Day of Event Schedule. Each section has its own Test time and competitors can only test during their section’s scheduled time.
How old do I need to be to compete?
ASO Competitors must be 18 years old or older. All ages are welcome to attend the event as spectators.
I don’t see the competition I want to register for?
If a competition is not listed in the drop down menu, it means it is either too early to register or the competition has reached capacity and has sold out.
How do I get placed on the waitlist if a competition has sold out?
Visit the event's individual website page and there will be a wait list link there for you to fill out. You'll then get an email with where you are on the list.
Why won’t my music upload?
Check to see that your music file is either in MP3, M4A or WAV form and is no longer than the listed maximums for your Level. If the file and song length are appropriate, you can try converting it to another acceptable file type. If that still does not work, email us your file and include your stage name to email@example.com so that we can try it on our end.
I competed at a prior competition, can I still order my photos and video?
Yes, if you competed in 2018 or before, please email Alloy Images at firstname.lastname@example.org.
If you competed in 2019 or later, please login to the Portal and purchase through your Dashboard.
When are proofs/edits/video ready?
Proofs will be available within 7-14 days after a competition (note: this may take longer for competitions outside of the US) or 7-14 days after purchase. Edits are ready to download 14 days after favorites have been shared with us (please create a new sharing folder per new event). Videos will be ready to download within 30 days after the competition or within 30 days after purchase. Please email us at email@example.com if you do not have your edits and video by your 14 day deadline.
Note: Email notifications are not sent, you can check the status of your photo/video by logging into your account on the Portal. And it is best to view/select/download via a desktop computer.
How do I download my photos and/or video?
Below are links to our blog post with instructional videos: https://www.polesportorg.com/blog/2019/5/1/portal-updates-photo-and-video https://www.polesportorg.com/blog/2019/6/27/portal-update-how-to-download-your-video
Tips: Best to download via a desktop computer as mobiles may not like downloading larger files.
If you still need assistance, please email us with your stage name, the competition you performed at and any info on where you get stuck.
+I'm a judge or volunteer and I have questions!
Do I need to purchase a spectator ticket if I am volunteering?
You do not need to purchase a ticket for the section you are volunteering in. You would need to purchase a ticket for any section that you are not volunteering in.
When does the volunteer or judging schedule come out?
Approximately 4-5 weeks before the competition date/s.
+i'm a spectator and i have questions!
When will tickets for an event be available?
Approximately 2 months in advance.
I purchased a pass to attend an event. Where are my tickets?
A scanable ticket will be emailed to you after your purchase. Please check your junk mail if you do not see it right away. Email us at firstname.lastname@example.org if you cannot find it.
I purchased a pass but I can no longer attend, can someone else use my ticket?
Yes! They can check in using your scanable ticket or your name at the door.
Is there an age restriction to attend?
All ages are welcome to attend the event as spectators. Children are free up to 2 years old and then half price for children 3-10 years old. Email us at email@example.com for your code.
What are the descriptions of each ticket type?
- Weekend Pass - Pro VIP: General admission to both amateur sections and seating for Regional Finals in the first 5 rows. In and out privileges included.
- Weekend Pass - Pro Open: General admission to both amateur sections and seating for Regional Finals behind the first 5 rows. In and out privileges included.
- Saturday Amateur: General admission to the Saturday amateur section. In and out privileges included.
- Saturday Pro - VIP: Seating for Regional Finals in the first 5 rows. In and out privileges included.
- Saturday Pro - Open: Seating for Regional Finals behind the first 5 rows. In and out privileges included.
- Sunday Amateur: General admission to the Sunday amateur section. In and out privileges included.
Can I bring my camera to take photos?
No, for the privacy of the competitors, we allow cell phone or tablet filming and photography only, no cameras are allowed. If you are with a media group covering the competition, please email firstname.lastname@example.org to request a media pass.